I had to drop you a line to tell you how much I LOVE my new coat. It is made and designed so well and it is so beautiful and warm. I receive so many compliments. Thank you so much for such wonderful service and for cutting it especially for me. I’ll be back for another coat one day!
Warmly,
ES 1/22/08
Ontario, Canada

Thank you for helping size and select my new jacket.  It has arrived just as the weather has turned toward winter. I will wear it with fond memories of NYC.
Thank you all. 
MS 11/21/07

I got my new shearling yesterday and it looks great!!
Many thanks,
JP 11/10/07

Coat arrived Friday and it is gorgeous  -- just what I wanted, thanks---
PK 11/19/07

Lew and Bruce:

It arrived already!!! A week and a half.  Very fast and very beautiful.  It’s better than I imagined.  I’m almost looking forward to snow.  Maybe not!  Thank you so much for your patience, expert fitting, and a fabulous product.  Your sales woman was terrific.
CLB 10/21/2006

Lewis:

It is not often that a product exceeds expectations but the poncho is outstanding.  Not only does it look exceptional on my wife but it makes me look good in the process.  Thank all who had a hand in this.  Look forward to visiting your shop next time I’m in the City.
- JP 10/29/2004

Dear Bruce:

Just wanted to drop you a quick note to tell you how pleased I am with my new full-length shearling coat.  It came a few weeks ago and I look for every possible opportunity to wear it!

You took such great care to ensure that it fit my tall frame (changing the pattern considerably I’m sure!) and your attention to detail really paid off.  I am so grateful!

This is my second Rafel shearling – and hopefully not my last! Thank you so much for making me feel special while I was at your shop – and for such a beautiful coat.
Sincerely, AJS 12/21/2003

Dear Bruce,

Just a note to thank you again for your generosity and professionalism with regard to your wonderful shearling coats.  Exchanging the coat went beyond what I had expected when  (I) came to you.  You have a customer for life.
Thanks again, SB 12/4/2002

Lewis,

Got the coat and it looks great!  You need to make more of a big deal on your “bespoke” services, maybe working with some of the more well known tailors in town.  You’ve got a great product!

Merry and happy holidays
RM  12/13/2005

Lewis-

The coat arrived and it’s perfect!  Thank you so much!
Thanks, CR 1/11/2006

Dear Bruce,

I know that in the retail business you rarely receive a complimentary letter.  I just thought that, in this case, you deserve one.

I have just received the shearling coat that I had brought to you last month to be altered.  The match of the skin that you inserted under the arm is not all noticeable, and it gives me the room that I never had.  I can now wear a suit jacket under the coat, and feel quite comfortable.

Again, I thank you and I would appreciate it if you would pass on this message to those people who did the work on the coat.
Very truly yours, RS 12/27/1999

Dear Lewis,

We just wanted to drop you a line to say that we have enjoyed our coats so much- and to wish you a happy and a healthy new year.  Thank you.
RJ 12/15/2000

Dear Lewis,

Have your ears been burning lately?  They should have been!  My sister and I have been talking about you a lot!  You are a rare commodity in this world – a real mensh. One can easily become so cynical.  In many shops, you often get the bum’s rush and lots of pressure to buy inferior goods at inflated prices from a sales staff who see you only as a commission.  Shopping at Rafel provided the opposite experience, thanks to you.  I appreciated your time and attention more than I can say.  Dealing with you restores one’s faith – truly!  You were so patient and helpful with me – not just once, but twice in the past month as I tried to find the perfect coat.  There was none of the pressure, the sighs of exasperation when time is needed to make a decision, etc., that is commonly found elsewhere.  My sister and I agree that you were amazing.

She and I were brought up in a family where being honest and ethical were important values.  We can see the commonalities between you and us on many levels.  That’s why we felt so comfortable with you.  The obvious love and pride you feel for your family, the above-board way you do business with the public, the quality of the products you sell that bear the family name, the way in which you conduct yourself, reflect our approach to life as well.

Wearing my new coat will bring me lots of pleasure, not only because it is so beautiful and will be toasty and warm, but especially because of the memories I will have of the delightful time I had buying it.

Thanks a million!
JW 12/9/2005