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Dear Lewis,
Thank you so much for helping me with my replacement coat!
I really can't thank you enough for getting me out of a pinch!
It's family run, service oriented businesses like Rafel Shearling that make NYC so special.
Sincerely,
Got my hat--it's gorgeous and it fits. Now all I need is winter.
Thanks.
Hi Lewis,
I got the coat and it is beautiful! I can't wait to wear it. Ok I can,
because that will mean that it is really cold but at least I will be warm!!
Thanks again for everything!!
All the best,
Hi Lewis,
My new shearling arrived today and it is gorgeous!! I LOVE it and it fits perfectly. Thank you so much!
All my best,
Best,
My new coat arrived today. It looks great and fits perfectly. It was great
meeting you, and thanks for the kind words about my son's film. Glad you
enjoyed it.
Best,
Greetings Lewis,
I want to personally let you know how delighted I am to receive my mended coat. It is absolutely perfect. Please accept my heart-felt gratitude and thanks for a job very well done. This is exactly why I will continue to shop at your store. Your follow-up and professionalism is fantastic! Thanks again for everything. Truly yours,
Dear Lewis,
The coat [Justin, size 56] is absolutely beautiful!
Our profuse thanks! We will tell everyone who compliments him. My husband is thrilled.
Hi Lewis,
My beautiful coat was delivered. The coat is exactly what I had in mind and it fits like a dream. I am sure to receive many compliments and will send any interested folks right to your door. Many thanks for such professional, timely and kind service.
Lewis,
I got my coat, and it fits fine. I actually had a chance to wear it a couple of times before the snow hit again. Thanks for the prompt service.
Hi Lewis,
The coat just arrived...it is gorgeous, thanks very much. And it is cold enough to wear it here today. Thanks very much. Hi Lewis,
The coat is an absolute dream. I know I will practically be living in the coat this winter. That "natural" cut down the front is so awesome. It reminds me of the gold "lightening" lines in Sienese medieval icon paintings! Thanks for everything.
Thanks, Lewis! I'll enjoy the [new, duplicate] coat-and my daughter will be so happy that I won't be nagging her to give me my [old] coat back! Jacket received and all is fantastic, thank you for good work and good service. A pleasure doing business with you. Hi Lewis, Bruce and Justin, Lewis, Coat came-it's beautiful. Thanks for the excellent service, it was a pleasure doing business with you. Lewis,
I just received my new shearling and it is very nice - in fact my wife took one look at it and now she wants one. I want to thank you for taking the time to find exactly the right color, style, finish and custom fit - the alterations you made were perfect and workmanship is superb. Thanks again. Dear Lewis & Co.
Please know my beautiful shearling coat arrived today-it is just what I had hoped for. It fits like a dream, is light weight and will keep me warm for many years. I am sure to reap many compliments and will sing you praises any chance I get. It was a complete pleasure meeting you and doing business with you. Lewis, New coats are the greates... elegant and toasty warm. Thanks. Lewis, I have been wearing my coat every day and have never been warmer. Thank you very much! Lewis, Thank you very much for your personal help. Wish all businesses were like yours! I’ll be back in touch. Lewis, I received it today and it is lovely. Thanks so much and a Happy New Year to you as well. Hi - I bought a coat there a couple of weeks ago with my friend. It is so lovely - thanks so much - we sure bought it fast but it fit so well. You sure have beautiful coats - the next day we were walking thru Saks and they have shearling coats too but I could tell the difference in the quality - and they didn't seem to have much customer service which you really want when spending this kind of money - Happy New Year - Lewis, The coat is fabulous.I just met the Fed X truck and retrieved my coat. I thank you for doing your magic. I am very pleased with it – Just in time for snow. I love it. Hi Lewis - thanks for 1) the amazing turnaround... and 2) the update on FedEx. Given CT location, just checked the FedEx site and it is scheduled for delivery tomorrow! Told a few people at work today about your store/location...will keep the information for future reference for sure! Enjoy the holiday season if and when time allows! Lewis, Coat arrived, repair is great and yes Rosa loves her new coat, just waiting for cold weather to wear it. Thanks, Hi Lewis, Received the jacket. People at work are now calling me McCloud! Why is that? Love it - can't get over how soft and light it is. Thanks so much. Warmest regards, Hi Lewis, I've received my coat and I'm thrilled with it. I'm actually looking forward to a cold New England winter! Thank you for making my purchase such a fun experience. Regards, Dear Lewis, Just to let you know that my “beautiful” coat just arrived and it’s gorgeous...fits perfectly. Thank you for everything and may you have a prosperous holiday season. Sincerely, Thanks Lewis, I really appreciate it. Buying a coat from you was one of the more pleasurable things I did in my life. Please be assured that I will send you any business I can. Dear Justin, thank you so much! I suspect we will be back! Thank you again for your great quick service. It was a pleasure doing business with you! Hat received safely, thank you. It is perfect and my coat is wonderful, its been a real blessing in the current weather in New York. Thank you. Wow Lewis! Got it and it looks beautiful, thanks to your team, very nice experience. J&M 11/28/08 New Rochelle, NY Hi Lewis, I have resisted for years my husband's offer to purchase one of your jackets for me, he so enjoying his sheepskin every winter.. With your help he surprised me with this wonderful jacket for our 30th anniversary. It is designed to perfection, marvelously warm, both elegant and functional. Thank you so much for working with him to my gratitude and benefit. I had to drop you a line to tell you how much I LOVE my new coat. It is made and designed so well and it is so beautiful and warm. I receive so many compliments. Thank you so much for such wonderful service and for cutting it especially for me. I’ll be back for another coat one day! Thank you for helping size and select my new jacket. It has arrived just as the weather has turned toward winter. I will wear it with fond memories of NYC. I got my new shearling yesterday and it looks great!! Coat arrived Friday and it is gorgeous -- just what I wanted, thanks--- Lew and Bruce: It arrived already!!! A week and a half. Very fast and very beautiful. It’s better than I imagined. I’m almost looking forward to snow. Maybe not! Thank you so much for your patience, expert fitting, and a fabulous product. Your sales woman was terrific. Lewis: It is not often that a product exceeds expectations but the poncho is outstanding. Not only does it look exceptional on my wife but it makes me look good in the process. Thank all who had a hand in this. Look forward to visiting your shop next time I’m in the City. Dear Bruce: Just wanted to drop you a quick note to tell you how pleased I am with my new full-length shearling coat. It came a few weeks ago and I look for every possible opportunity to wear it! You took such great care to ensure that it fit my tall frame (changing the pattern considerably I’m sure!) and your attention to detail really paid off. I am so grateful! This is my second Rafel shearling – and hopefully not my last! Thank you so much for making me feel special while I was at your shop – and for such a beautiful coat. Dear Bruce, Just a note to thank you again for your generosity and professionalism with regard to your wonderful shearling coats. Exchanging the coat went beyond what I had expected when (I) came to you. You have a customer for life. Lewis, Got the coat and it looks great! You need to make more of a big deal on your “bespoke” services, maybe working with some of the more well known tailors in town. You’ve got a great product! Merry and happy holidays Lewis- The coat arrived and it’s perfect! Thank you so much! Dear Bruce, I know that in the retail business you rarely receive a complimentary letter. I just thought that, in this case, you deserve one. I have just received the shearling coat that I had brought to you last month to be altered. The match of the skin that you inserted under the arm is not all noticeable, and it gives me the room that I never had. I can now wear a suit jacket under the coat, and feel quite comfortable. Again, I thank you and I would appreciate it if you would pass on this message to those people who did the work on the coat. Dear Lewis, We just wanted to drop you a line to say that we have enjoyed our coats so much- and to wish you a happy and a healthy new year. Thank you. Dear Lewis, Have your ears been burning lately? They should have been! My sister and I have been talking about you a lot! You are a rare commodity in this world – a real mensh. One can easily become so cynical. In many shops, you often get the bum’s rush and lots of pressure to buy inferior goods at inflated prices from a sales staff who see you only as a commission. Shopping at Rafel provided the opposite experience, thanks to you. I appreciated your time and attention more than I can say. Dealing with you restores one’s faith – truly! You were so patient and helpful with me – not just once, but twice in the past month as I tried to find the perfect coat. There was none of the pressure, the sighs of exasperation when time is needed to make a decision, etc., that is commonly found elsewhere. My sister and I agree that you were amazing. She and I were brought up in a family where being honest and ethical were important values. We can see the commonalities between you and us on many levels. That’s why we felt so comfortable with you. The obvious love and pride you feel for your family, the above-board way you do business with the public, the quality of the products you sell that bear the family name, the way in which you conduct yourself, reflect our approach to life as well. Wearing my new coat will bring me lots of pleasure, not only because it is so beautiful and will be toasty and warm, but especially because of the memories I will have of the delightful time I had buying it. Thanks a million!
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